We advance and safeguard the interest and well-being of consumers by providing redress to their exploitation and other unscrupulous or obnoxious practices in the marketplace.We also initiate broad based policies and review activities in Nigeria to identify and eliminate anti-competitive and restrictive practices that may distort competition or constitute an abuse of a dominant position of market power.
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I complained about excessive Electricity Bill at the FCCPC forum held in Benin City in November last year and since then have been following up. Two days ago, I received a mail from the concerned Operator that the excessive bills have been reconciled and would be reflected in my next Bill statement. I sincerely appreciate the FCCPC and just wish that every other Regulator in Nigeria does as good as them. Well done to the FCCPC. Emomine Amagre, Benin City.
I wish to express my appreciation to the commission for helping me recover my #300,000 from a merchant that sold me a fake television set and refused to give a refund until the commission stepped in. Anyanwu Camillus C., the head of the Surveillance & Enforcement Department mounted sufficient pressure until the vendor succumbed and gave me the refund I prayed for. Initially, I was doubtful but this victory has restored my confidence in the workability of public services in Nigeria. Thank you.
I want to say a big thank you to the FCCPC for being such an effective agency,I had an issue with an online vendor,though it took them some time but I’m glad to announce I have been given justice for my rights .This means they are able to solve all consumer problems both online and offline ! More grease to your elbow ! Much thanks for your time and help .
Dear FCCPC, Good Afternoon. Thank you for your unending and unwavering support to get my refund back from a stressful and fraudulent vendor. Keep up the good work! Warm regards, Oyedeji Oyewole
Thank you so much FCCPC for helping keep away these bullies called Companies, constantly trying to swindle unsuspecting Nigerians. I am extremely appreciative of the way you came in and handled Flutterwave (Barter); and ensured I got my money back in full. Now I know that I can constantly depend on you to fight for me. Thank you again and again.
It is compelling on me to leave a testimonial of this kind, as to the ebullient approach and efficient, effective, effectual and impactful place of the commission on the two complaints I have registered with it. Where it seemed the service providers had thrown me under the bus and made themselves unreachable for engagement, they got back and suck up to it, after my approaching this commission. On both occasions, the results were satisfactory to me in the end.
I am happy to report that the issue with the estimated billing I reported sometimes ago in relation to Ikeja Electric has been resolved and our apartment has now been provided with a prepaid meter. Thank you very much.
I must commend the FCCPC team for the swift and prompt service delivery. I was deeply skeptical about the unnecessary bureaucracy that characterized most government agencies; but FCCPC proved me wrong when I filed a complaint against a big FINTECH company. FCCPC team made sure that the issues were resolved amicably between both parties and a fair compensation was paid on time by the FINTECH company. Thank you FCCPC team.