Home » Consumers » consumer rights & responsibilities » electricity consumer rights & responsibilities Electricity Consumer Rights & Responsibilities Part XV of the Federal Competition and Consumer Protection Act makes copious provisions for the rights of a consumer and confers consumers with the following rights: CATEGORY Menu rights & responsibilities electricity consumer rights & responsibilities Home » Consumers » consumer rights & responsibilities » electricity consumer rights & responsibilities Electricity Consumer Rights Rights and Responsibilities You have the right to a properly installed and functional meter and a DisCo may move contested estimated billing on a meter only after agreeing with the customer on the amount owed and a repayment plan. Payment for meter shall not be made if meters are not available. The meter asset provider (MAP) shall install the meter at the premises of the customer within ten working days of payment. Payment of metering service charge will not be applicable to customers who pay fully for meters upfront, and shall be discontinued for installment, buying customers upon full amortization of the meter asset. Customer shall be billed according to the hours of electricity supplied (approved band classification). You have a right to contest a tariff band classification you have been assigned. Unmetered customer shall not experience any cost increase, beyond what is chargeable to metered customer in the same area. Check Schedule 1 of the order on the Capping of Estimated Bills for the billing cap for your area. You have a right to a payment date for at least ten working days from the date of delivery of your bill; and must be notified in writing ahead of disconnection of electricity service by the DisCo. Upon payment of an outstanding bill, your DisCo has a duty to reconnect you within 24 hours. You have a right to contest your bill, withhold payment of disputed bill, and pay only the last undisputed bill, pending the resolution of your bill. You have a right to a payment arrangement with your DisCo for setting outstanding debt and refund of over payment. You have a duty to pay promptly. You have a right to three working days prior notice of a planned power interruption. You have a duty to protect meter and other electricity equipment from tampering and immediately notify the DisCo of any suspected unauthorized interference. we are working hard to ensure you have the very best... Please check back later.
