Federal Competition & Consumer Protection Commission

Federal Competition & Consumer Protection Commission

Federal Competition & Consumer Protection Commission

BUSINESS GUIDANCE – THE CONSUMER IS KING!!!

QUALITY IS JOB #1

AS A SERVICE OR PRODUCT PROVIDER YOU HAVE THE RESPONSIBILITY TO OFFER QUALITY PRODUCT/SERVICE TO CONSUMER.

  • Be a proactive business/undertaking, listen to consumer complaints and attend to them promptly.
  • Always engage consumer when the need arises.
  • Make terms and conditions and conditions clear, not ambiguous.
  • Let your return policy be consumer friendly.
  • Tell consumers when you cannot deliver on a promise. Set time-frame for resolution of consumer complaints.
  • Set alert for your business, know what consumers are saying about your business. Get feedback from consumers.
  • Make consumers’ experiences more pleasurable anytime they are dealing with you. Maintain excellent customer service relationship.
  • For a bad product or service, always be willing to repair, replace or refund.

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