QUALITY IS JOB #1
AS A SERVICE OR PRODUCT PROVIDER YOU HAVE THE RESPONSIBILITY TO OFFER QUALITY PRODUCT/SERVICE TO CONSUMER.
- Be a proactive business/undertaking, listen to consumer complaints and attend to them promptly.
- Always engage consumer when the need arises.
- Make terms and conditions and conditions clear, not ambiguous.
- Let your return policy be consumer friendly.
- Tell consumers when you cannot deliver on a promise. Set time-frame for resolution of consumer complaints.
- Set alert for your business, know what consumers are saying about your business. Get feedback from consumers.
- Make consumers’ experiences more pleasurable anytime they are dealing with you. Maintain excellent customer service relationship.
- For a bad product or service, always be willing to repair, replace or refund.