Federal Competition & Consumer Protection Commission

Federal Competition & Consumer Protection Commission

Federal Competition & Consumer Protection Commission

BUSINESS GUIDANCE ON E-COMMERCE

  • Make sure terms and conditions are legible, clear, and concise, without jargons and include privacy policy.
  • Make sure terms and conditions are hyperlinked in prominent parts of the website.
  • Make proper disclosures on product, price, promotion, position etc.
  • Make sure all disclosures are known before payment.
  • Make sure you have consumer complaint redress mechanism that is as easy and efficient as patronage.

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