Be more responsive to resolution of consumer complaints, FCCPC counsels businesses

The Director General of the Federal Competition and Consumer Protection Commission (FCCPC), Babatunde Irukera, has insisted that businesses in the country must be responsive to consumer grievances and must institutionalize and prioritize complaint resolution policies and mechanism, stressing that this is the hallmark of company and brand reputation. Irukera noted that the current regime was […]

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