The Council may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of any changes.
What we collect
We may collect the following information
- Contact information
- Demographic information relevant to our functions
- Consumer complaints
- Personal opinion and feedback
What we do with the information we gather
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to address your complaints.
- We may use the information to contact you when the need arises.
- We may periodically send informative emails about Consumer Rights and the activities of the Council.
- From time to time, we may also use your information to highlight the work of the Council.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to consumer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to know which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies; however, you can modify your browser setting to decline cookies. Declining cookies may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.